Cancellation charges by timing
The percentage below applies to your group or booking total, and comes on top of whatever fee a flight, boat, train or hotel supplier charges under its own cancellation terms.
| Time before arrival | Charge |
|---|---|
| 60 days or more | Deposit is non-refundable, plus any supplier cancellation fee that applies |
| 59 to 31 days | 30% of the booking total, plus supplier fees |
| 30 to 15 days | 50% of the booking total, plus supplier fees |
| 14 to 7 days | 70% of the booking total, plus supplier fees |
| Under 7 days, or no-show | 100% of the booking total |
Once your trip has started
No refund applies to a service you choose not to use after departure. Skipping an included excursion, meal or transfer doesn't reduce what you've already paid, since those bookings are confirmed with suppliers well ahead of your arrival.
Supplier fees on top
Where an airline, boat operator, train company or hotel has its own cancellation terms, that charge applies in addition to our tier above, not instead of it. Those terms vary by supplier and by how far ahead of travel you cancel.
Questions before you book
If a cancellation scenario isn't covered above, or you want to check where a specific date falls on the scale, write our team before you book so there's no surprise later. See also our [deposits and payment policy](deposits-and-payment-policy) and [terms and conditions](terms-and-conditions), or [contact](contact) our team directly.
Plan your trip
Tell us your dates, your group and what you want out of the trip. We reply with a costed itinerary within one working day.